Shipping policy

Souqiza Shipping & Delivery Policy

At Souqiza, we aim to provide fast, safe, and reliable delivery throughout the United Arab Emirates.

1. Delivery Locations

We currently deliver to all major cities and regions across the United Arab Emirates, including:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Al Ain
  • Fujairah
  • Ras Al Khaimah
  • Umm Al Quwain

Delivery to certain remote locations may require additional time or charges.

2. Order Confirmation

After placing an order, customers may receive a confirmation call or WhatsApp message from our order-confirmation team.

Please provide a valid UAE phone number and complete delivery address. Orders that cannot be confirmed may be placed on hold or cancelled.

3. Order Processing

Once your order is successfully confirmed:

  • It will be prepared and packed for delivery.
  • Most confirmed orders are dispatched within 24 hours.
  • Orders placed during weekends or public holidays may be processed on the next working day.

4. Estimated Delivery Time

The estimated delivery time within the UAE is:

  • Major cities: 1–2 working days
  • Remote areas: 2–5 working days

Delivery times are estimates and may be affected by public holidays, weather conditions, high order volumes, courier delays, or an incomplete address. Zambeel currently lists a standard UAE delivery estimate of 1–2 days. Zambeel delivery information

5. Shipping Charges

The delivery fee, if applicable, will be shown on the product page or during checkout.

Additional delivery charges may apply to remote areas. If an extra charge applies, the customer may be informed before dispatch.

6. Cash on Delivery

Souqiza offers Cash on Delivery (COD) on eligible orders within the UAE.

Customers must:

  • Provide accurate contact information.
  • Confirm the order by phone or WhatsApp when contacted.
  • Keep the full payment amount ready.
  • Receive and pay for the parcel at the provided address.

Souqiza may limit COD service for customers with repeated refused or unsuccessful deliveries.

7. Order Tracking

Once an order is dispatched, tracking information may be shared through SMS, WhatsApp, email, or a confirmation call.

Tracking updates can sometimes take several hours to appear after dispatch.

8. Accurate Delivery Information

Customers are responsible for providing:

  • Full name
  • Active UAE phone number
  • Emirate and city
  • Complete street or building address
  • Apartment, villa, office or floor number
  • Nearby landmark, if required

Souqiza will not be responsible for delays caused by incorrect, incomplete, or unavailable contact information.

9. Changing the Delivery Address

Customers should contact Souqiza as quickly as possible if they need to change their delivery address.

An address cannot be changed after the parcel has been dispatched. In some cases, changing the address may delay delivery or result in an additional delivery charge.

10. Order Cancellation

An order may be cancelled before it has been packed or dispatched.

Once the parcel has been dispatched, cancellation may not be possible. Customers should contact our support team immediately if they want to cancel an order.

11. Failed Delivery

A delivery may fail if:

  • The customer does not answer the courier’s calls.
  • The address or phone number is incorrect.
  • The customer is unavailable.
  • The customer refuses the parcel.
  • The delivery location cannot be accessed.

The courier may contact the customer again or reschedule delivery. Additional delivery charges may apply if an order needs to be shipped again.

12. Delayed Orders

Occasional delays may occur because of:

  • Public holidays
  • Bad weather
  • Remote delivery locations
  • High order volumes
  • Courier service interruptions
  • Incorrect customer information
  • Events outside our reasonable control

Please contact Souqiza support if your order has not arrived within the estimated delivery period.

13. Damaged, Defective or Incorrect Products

Customers should inspect the parcel after receiving it.

If the product is damaged, defective, incomplete, or different from the item ordered, contact Souqiza within 7 days of delivery.

Customers may be required to provide:

  • Order number
  • Clear photographs of the product
  • Photograph of the packaging
  • A clear unboxing video showing the issue

Claims without sufficient proof may not be accepted. Approved claims will be handled according to the Souqiza Return, Replacement and Refund Policy.

14. Parcel Inspection Before Payment

Customers may only open or inspect a parcel before payment when the courier permits it.

If open-parcel inspection is unavailable, the customer must receive the order first and report any issue according to our return and replacement policy.

15. Product Availability

All orders are subject to stock availability. If an ordered product becomes unavailable, Souqiza may:

  • Contact the customer to offer an alternative;
  • Delay the order with the customer’s approval; or
  • Cancel the unavailable item or order.

16. Contact Us

For questions about shipping or delivery, please contact us:

Store: Souqiza
Website: www.souqiza.store
Email: Add your customer-support email
WhatsApp: Add your UAE customer-support number

Last updated: 21 August 2026